PRIVACY & DATA PROTECTION POLICY

Effective Date: April 24, 2026

1. OUR COMMITMENT TO YOUR PRIVACY

Welcome to www.roosterbet.info (the “Site”). We operate this platform with a deep respect for user privacy. This document serves as our primary disclosure regarding how we manage your personal information in accordance with the General Data Protection Regulation (GDPR), PIPEDA, and the laws of Costa Rica.

2. CORPORATE IDENTITY (THE CONTROLLER)

The Site is a brand owned and operated by Novatrix SRL.

Company ID: 3-102-893958
Registered Office: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North side of Manuel Ávila Camacho School, Costa Rica.
Data Protection Officer: For specific inquiries regarding your data on this domain, contact our DPO at [email protected].

3. THE DATA ECOSYSTEM: WHAT WE COLLECT

To provide a functional and legal gaming environment, we collect data across four primary pillars:

Identity & Verification: Full legal name, date of birth (to verify you are 18+), and government-issued identification.
Connectivity Data: Your residential address, verified email, and mobile number.
Financial Footprint: Transaction history, source of wealth documentation, and partial payment method details.
Behavioral & Technical Data: IP addresses, device fingerprints, game session logs, and wagering patterns.

4. LEGAL GROUNDS FOR PROCESSING

We do not process data without a specific legal “anchor”:

Contractual: To fulfill our agreement to provide you with gaming services.
Statutory: To comply with global Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
Safety: To enforce Responsible Gaming limits and prevent site abuse.
Consent: To send you tailored marketing updates (which you may revoke at any time).

5. DATA DISCLOSURE & THIRD PARTIES

We strictly limit who sees your information. Recipients may include:

Technical Partners: Software providers that power our casino games.
Financial Gateway Providers: To facilitate your deposits and withdrawals.
Regulatory & Legal Bodies: Only when required by a valid legal order or reporting obligation.
Group Affiliates: For internal risk management and fraud prevention across our network.

Note: All third-party processors are bound by confidentiality agreements and are prohibited from using your data for their own marketing purposes.

6. GLOBAL DATA TRANSFERS

As a global platform, your data may be processed in jurisdictions outside the EEA. We ensure “Equivalent Protection” by utilizing Standard Contractual Clauses (SCCs) to guarantee that your data remains as safe abroad as it is at home.

7. YOUR DATA RIGHTS

You are the owner of your data. Under current privacy frameworks, you may:

Request Access: See exactly what data we hold about you.
Rectify Errors: Update outdated or incorrect information.
Data Portability: Move your data to another provider in a structured format.
Right to Erasure: Request deletion (Note: This is subject to the 5-year AML retention period).
Restrict Processing: Limit how we use your data if you believe it is inaccurate.

8. RETENTION MANDATE

In compliance with international financial regulations, www.roosterbet.info maintains user records for a period of five (5) years after the business relationship ends (account closure). After this window, data is either permanently deleted or fully anonymized for statistical purposes.

9. SECURITY INFRASTRUCTURE

We employ a “Defense in Depth” strategy:

Encryption: 128-bit SSL (Secure Socket Layer) encryption for all incoming and outgoing data.
Firewalls: Advanced network protection to prevent unauthorized access.
2FA Support: We provide and recommend Two-Factor Authentication for all user accounts.

10. CONTACT & COMPLAINTS

If you have concerns regarding your privacy on this site, please reach out:

Support: [email protected]
Privacy Specialist: [email protected]

You also maintain the right to lodge a complaint with your local Data Protection Authority if you feel our response is unsatisfactory.